Urgent! Blue screen of death!

[Steve G.]

Hello,

This morning when the powerpoint computer was turned on up popped a blue screen that reads the following:

A proplem has been detected and windows has been shut down to prevent damage to your computer. If this is the first time you've seen this stop error screen, shut down your computer and restart it. If this screen appears, follow these steps: Check for viruuses... check for new hardware.... etc.


Maybe this will help: 0x0000007b (0xF78BE528, 0xc0000034, 0x00000000, 0x00000000)

I tried going in under safe mode and I still got the blue screen.

What should I do?

Thanks,

Steve

[smilesds]

You could try to recover to a restore point. But if you can't even boot into safe mode, I don't think you can get there.

Boot to your XP (or Vista) install CD and try a repair install.

[Steve G.]

I just took out 2 sticks of ram from the computer bringing it down to 1 gig and now the error code changed to: 0x0000007b (0xF7c9B528, 0xc0000034, 0x00000000, 0x00000000)

[kbob]

It's starting to sound like electrical issues-was there a severe storm and/or power outage?

Regardless-is there another machine available for temp use? If so, try pulling the hard drive and either load it into an external case or use a powered cabled adapter (power adapter with a cable adapter good for 3.5/2.5" hard drives using ide or sata cabling).

If your current machine is a desktop, then this is easy. For laptops though, that's a real trick.

The only objective here is to get the most current version of your ppt/worship software database into a new machine at least temporarily.

If you just can't do that, either for tech reasons or due to licensing restrictions (some worship software is only good for a single projection pc, for example), then we'll push to fine the solution for this machine.

If you have two different memory sticks, other than those in the machine in question, try those.

pull and reseat all the cabling internal to the pc, just to make sure all is well.

try the same on the exterior connections (I've seen an errant usb or ps2 cable being shorted to the pc's case, for example).

Try booting from a cd boot disk, then running utilities against the hard drive (my personal, though not free, favorite from checking drive health is spinwrite. When it works, it's amazing, though it can't work miracles-only God can do that!).

[Steve G.]

I will do a system repair tonight and see if that does it. This is not our main PPT pc, it is the one we create the PPT on... we project it from a different one.
I talked to a guy from dell and that's what he said to do (a system repair), I already unplugged the media drive and i'll just repair the boot disk. Both passed when I tested them

Thanks,

Steve

[[Admin] osborn4]

I'd rotate the RAM in one stick at a time until you have a working system. Then experiment with extra ram from there.

[[Director] Joseph B]

http://easy-pc-help.com/support/erro...FQVfFQodwF17tA

Try that - link

[prochlea]

I agree with the ram swapping idea... I've had that happen before and the cause was a bad stick of ram

[Steve G.]

System repair worked. Everything back up and running... thanks.

[nancy86]

Recover important data and reinstall XP. It will surely work.