SundayPlus off screen

[DWilkinson]

I am currently using SundayPLus 2.4.2 and haven't migrated to anything else yet, because we like the way it works. However, recently, the image on the screen is cut off on one side. The image actually fills the screen, but is slightly large and therefore gets cut off.

I've tried adjustments with the projector and the computer. So it seems to be a SundayPlus issue. Any help would be appreciated.

Thanks

[VoltNHalf]

I'm a little skeptical that the software has suddenly changed behavior. Does the image get clipped when SundayPlus is not running? Do you have a switcher/scaler between the projector and computer? Sometimes (for various reasons) this unit needs reset; our Kramer unit has an "auto image" feature which corrects this issue, but you may also have to manually re-configure your switcher/scaler. Just some thoughts...

[jameshorsley197]

May want to post that here

http://www.facebook.com/#!/groups/274089451356/

You will have to join the SP facebook group but this is where a few of the old SP folks hang out and they can give you an answer.

[DWilkinson]

Originally Posted by VoltNHalf

I'm a little skeptical that the software has suddenly changed behavior. Does the image get clipped when SundayPlus is not running? Do you have a switcher/scaler between the projector and computer? Sometimes (for various reasons) this unit needs reset; our Kramer unit has an "auto image" feature which corrects this issue, but you may also have to manually re-configure your switcher/scaler. Just some thoughts...

Thanks. I tried a PowerPoint outside of SP and it worked the same way, clipping the image. I'll have to get one of tech guys to look into your other suggestion. So, it appears it's not a SP issue.

[DWilkinson]

Thanks. I was not aware of SP on FB. I'll follow that page.

[[Director] Joseph B]

we switched from a projector to dual flat pannel LCD's.
In order to get a full 16x9 - the confidence monitor needs to be unplugged when we boot up.
Doesn't make any sense whatsoever but it's the only way it will work.
Did you change anything? Add a new monitor, change a setting?

It's amazing how those little things can throw everything off kilter.

[dovprst]

Originally Posted by DWilkinson

Thanks. I tried a PowerPoint outside of SP and it worked the same way, clipping the image. I'll have to get one of tech guys to look into your other suggestion. So, it appears it's not a SP issue.

Sounds like the resolution of the computer does not match the resolution on the projector. With SP 2.4.2 they have to be the same resolution.

[[Admin] osborn4]

Before we got our VGA Distribution Amplifier, we always had to make sure the projector was on before we turned on the computer to get consistent results.