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Avid Media Composer 3.5 Deck issue solved
For those of you with Deck issues with Avid Media Composer V3.5 on a PC running Vista 64 here is your answer…I hope.
The real answer is in this article, it is a 12 step process however I preface this solution with smaller things we can do the possibly fix your problem; if you have tried all of them just skip on down to the real deal.
My problem was with the JVC BR-DV3000u.
I could not get the deck to be recognized by Avid, it was read by Adobe and the PC but not Avid.
So by having be read by Adobe I could rule out a few of the first standard issues, which you should check as well, which are…
1. Do you have a good firewire cable? If not sure, go buy a new one.
2. Is your firewire port working? Make sure you computer is recognizing you plug in the hardware, if it does not, do a reset of your computer with your deck not plugged into the computer. After the computer has fully come on and you are in windows, hook it back up, and wait for it to recognize your hardware…you should hear the Windows “Boo Doop” noise. You can also check under your device manager in the Imaging Devices Tab, Device manager can be found under your control panel. Your deck should read as AV/C Tape Recorder/Player or something of that nature.
3. Make sure your deck works, try it on another computer, and also if your fire wire isn’t working attempt to run it through 9 pin or serial ports.
4. There are a few other basic measures you can take, but I am sure you have already tried them. The real solution is below.
If you are like me you did the best you could to get customer support…For instance…
I talked to JVC who walked me through making sure the deck was on????...duh it is on!!!! They had me do a manual reset, that was fun…as well as making sure the computer recognized the deck…after that they assured me it was either me, the computer, or avid. So the deck manufacturers are little help. So then you call Avid…and you talk to 37 different computer operated phone personalities and get nowhere because you didn’t buy the several hundred dollar service contract because you don’t have the money. So then you try to do the one time service call, but you don’t have the one time call contract number….ANYWHERE!!! Where do they put the stupid thing???? So then you resort to asking them a question online through their knowledgebase which they tell you it will take 3 business days to answer…so you wait…and you wait…and you wait….and then you get this message from Avid….
“As seen on the list of Supported Devices for Avid Editor Products (link below), the JVC BR 3000 deck was removed from the
list on June 28, 2006. "6/28/06 - Removed JVC BR-3000 as supported device." The entire list of Supported Devices is at this link.
Our records indicate you do not have an Avid Support Contract.
Customers without an Avid Support Contract receive an auto-generated response which we hope
is helpful in answering your question. You may also use the free online resources which are available.”
What a joke?
So anyways…you go to their forums like they suggest and nobody has an answer that will work for you…ugh…
Final resort that you have is to call the company who made your computer; Dell, HP, Apple, or fortunate for me I had mine Custom Built by a very customer friendly Christian Based media company (Go Fish Media)…none of the above will be able to help you regardless of their efforts due to the fact that this is an internal Vista Drive Issue
So what is the solution you ask???!?!?!
Here we go….This should work for any deck or camera, but we are going to do it for JVC BR-DV300u.
I got it running when I manually changed the driver to the one from JVC. You can try it with the following procedure: First make sure that your deck is turned on and connected via firewire to the computer!
1. Go to “start menu” and click “control panel”
2. Select "Device Manager"
3. In the window that opens now, look for the tab that is labeled imaging devices
4. Click on the "+" sign and you will see your tape deck. If it is automatically installed, it will be shown as "AVC Tape Recorder/player" or very similar to this name.
5 Right click on the deck's entry and select the first topic of the pop-up window "Update Driver Software”
6 In the open window select “Browse my computer for driver software”
7 Then choose “Let me pick from a list of device drivers on my computer
8 In the next open window deselect the check box that says “Show compatible hardware”
9. Now you will see a modified window with two panes. On the left pane (Manufacturer) scroll for "JVC" and click on it (If your product is not JVC choose your manufacturer from that list). Now in the right pane select "JVC Tapedeck", click "next."
10 there will be a warning message popping up now, saying it is NOT recommended to install this driver, ....." Ignore it, stick it to the man and press "Yes" or "OK".
11. The system will now install the JVC driver. When finished it comes up with a "success message" and you click on "Finish". That's it.
You have now the JVC driver installed. ANU ARE ROCKING AND ROLLING
12. Re-start Media Composer now, go to the "settings" tab, and double click "deck configuration". Delete the current "channel" and recreate the whole entry by "adding channel", configure it to "Host OHCI port", add a deck and click o.k.
In my case it worked with the JVC driver under Vista, but not with the standard Microsoft driver, that installs automatically.
If it does not work and you need to go back to the standard Microsoft driver, then you just "delete" the device from the "Device Manger", switch the tape deck off, and switch it on again. Windows will now automatically load the Microsoft driver.
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