Latest V4 upgrade/crashing/video card??

[dpbrucks]

Friends; I continually have the issue of Media Shout shutting down on me, it happens during practice, during editing lyrics, it happened twice during Easter services and I have just about reached my whits end! (whatever that means)

I have had our local network guy look at our system and we have a grand amount of memory, an extremely great video card (he said it was designed for heavy duty graphic work such as an architect, but I don't remember the specifics).

I have had Media shout staff connect remotely to our system and they can't find anything wrong or explanation of why this might be happening.
the only thing Media shout staff stated was - possibly the video card was too good for what we are using it for and perhaps I should change to a more normal video card.

My questions:

1. anyone else experience this issue?
2. does it make sense to down grade a video card to improve performance? (I have limited techno knowledge, just know how to use the appplication, of which I am beginning to dislike)

Dorothy, Aldersgate UMC, Nixa, Mo. , Worship Media Lead

Of course, the issue never happens when the computer guy is there or the media shout person is on the phone with me.