Equipping You to Communicate Effectively
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1) If you have a volt meter, pull the battery from the remote, check the voltage, I've seen brand new gadgets come with a 3V battery that couldn't produce a volt and a half, let alone the 3V needed. If the battery isn't putting out the required voltage, get a new battery. It's not uncommon, a battery that lasts 2 years, sits in the factory for six months, the unit is built, the battery is packaged with it, the unit sits at the plant for 5 months, goes into a container for a 4 month long sea voyage, sits in the distributors warehouse for six months, then gets trucked to a retailer to sit on the shelf for another 4 months, you now have a battery that is good for 2 years that is 25 months old... If the battery isn't putting out enough voltage, invest in a new battery.
2) Check the manual for the angle and distance the remote is good for, some are better then others.
3) If the battery is good and the angle and distance are okay, then maybe you got a defective unit that needs repair.