EasyWorship 2009 background video problem

[bggowing]

I'm scratching my head over this one at one of my churches. New computer running Windows 7 6-bit Nvdia graphics card. On initial installation of EasyWorship 2009 the videos included with EasyWorship worked properly. All of a sudden after 3 months the same videos are now stuttering or freezing. I've uninstalled and resintalled EasyWorship and installed the K-Lite codec pack exactly as specified by EasyWorship and it's still doing the same thing.

I'm having the tech at the church run the DirectX diagnostics since I know that for background videos with text over vides EasyWorship uses DirectX but I'm sure that the computer is running DirectX11.

[petereit]

It's just a thought, but make sure you configure your antivirus to completely ignore the directory where you keep your media.

Also make sure your media is on a hard drive that has at least 30% free space and defrag that drive religiously.

On another note, how much RAM do you have in your machine?

[bggowing]

The machine has 4 gig of Ram. Hard drive space is a terabyte and it's about 5% full. I'll check on the antivirus program and see what it's doing.

[petereit]

I'd bump that up to 8gigs of RAM.

Another thing to consider, especially on a Windows machine, it to store your media on a secondary internal hard drive and not on your system drive. There could be potential drive speed contention when the computer is trying to access the OS and your media simultaneously from a single drive.

[[Admin] osborn4]

Make sure your nVidia drivers are up to date. Or at the version EasyWorship suggests.

[EWSupportGuy]

Do a ctrl+Alt+Del and open task manager.
See if EW or another process is using something like 100% of the processor.
Also play the video in EW and click help, video codec troubleshooting.
What appears there?
Have you added a USB graphics card to the computer?
4 Gig of memory is plenty.
What nvidia graphics card do you have?

[petereit]

Originally Posted by EWSupportGuy

4 Gig of memory is plenty.

I'd say running the 64-bit version of Windows 7 on a machine being used for media, 4GB may be adequate, but certainly not "plenty".

[[Admin] osborn4]

EasyWorship is still probably a 32-bit application, so it cannot address more than 4 gig itself. So, it would depend on what else is running.

Windows task manager can tell you if he's hitting the page file, indicating whether more memory would help.

[bggowing]

My mistake. Serves me right trying to go from memory instead of going in remotely to verify. Downside of supporting over 100 computers.

Computer has 6 GB of Ram and is a Core i5. Video card is an ATI Radeon HD 4650. Just did a driver update to 8.773.0.0 from 9/2010. No USB graphics cards. They have 2 LCD monitors, one for the control, and the other duplicating what the projector shows going through a splitter.

EasyWorship is taking 25% of the cpu with about 80,280 k of memory

Codecs running are Video Renderer, WMVideo Decoder DMO and looks like the EasyWorship one (can't see all of the file location).

EW is barely using much of resources. I'm going to have the pastor go in and check now that I updated the driver and see if it makes a difference. I also asked him to try different video formats to see if I can narrow the problem down.

Hi Rodger, forgot that you monitor this forum. Thanks for jumping in. I had recommended that the pastor get on the phone with EW support and conference me in.

[petereit]

The K-Lite codec pack makes it possible to play many different codecs, but if the codec used is processor-intensive, it could present playback issues.

Trans-coding those troublesome clips over to a Windows-friendly codec would help. Just something else to consider.

[EWSupportGuy]

Open EW.
Click live, options, advanced.
Scroll to the bottom and make sure the quality setting is set to speed.
Then Make sure the second screen resolution isn't too high.
4:3 should be 1024x768 or 16:9 1280x72 or 16:10 1280x768 or 1280x800
Sounds like they are in WMV format, which is handled natively by windows wmvideo decoder. So the video format isn't the issue.

[bggowing]

Changed the setting to speed. It was centered between speed and quality. 2nd monitor was set to 800x600 so I switched it to 1024X768. I've got the pastor testing it out and will let me know if these mods worked.